Privacy Policy
At BlockchainPAY, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Table of Contents
Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a transaction, or contact us for support. This includes:
Personal Information
Financial Information
Usage Data
Device Information
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Provide, maintain, and improve our platform services
- Process transactions and send related information including confirmations
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities to enhance user experience
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
- Comply with legal obligations and enforce our terms of service
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Blockchain Data
Important Notice
Please be aware that transactions on the blockchain are public and permanent. When you use our services to make blockchain transactions, certain information including wallet addresses and transaction amounts will be publicly available on the blockchain and cannot be deleted or modified.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors and blockchain infrastructure providers
- Cloud hosting and data storage services
- Analytics and monitoring tools
- Customer support platforms
These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
Contact Us
Privacy Team
If you have any questions about this Privacy Policy or our data practices, please contact our privacy team:
privacy@blockchainpay.bizVersion 2.0 • Effective December 12, 2025